Delivery and Cancellation

I saw a ‘deal’ to upgrade my BT broadband and thought it a good idea. An upgrade to my existing service for not much more.

Then Royal Mail got involved..

A text with a link. We’ll deliver 0921 to 1321.

Fair enough my door entry will work at those times and package fits through my door.

Then a text as I’m going home last night

It wasn’t delivered. So I try texting back. Text back returned undelivered.

I try emailing BT on the email they confirmed my order on. This email doesn’t get read/can’t answer.

I try the websites chat function but it’s pretty clear person at other end, doesn’t understand me.

I try phoning and have to describe everything and give my address. At that point it’s too much and I know I’ll start swearing or shouting, so I try and tell the call handler and hang up.

The parcel was dispatched Thursday. It had a trip to Glasgow and back from Inverclyde before making my delivery office.

So I get a twitter direct message and they’re nice but I end up saying sorry I can’t cope and cancel my order.

It’s my fault and my condition. I’m sure these things happen to others, but I was lied to about delivery yesterday and I don’t want the thing now.

I was wound up over two hours to point of a meltdown by texts and emails that are no reply and a chat function.

When I finally spoke to a person I got nowhere as I was beyond functioning.

But I have an invisible disability. It’s not as ‘real’ as having something missing or cancer and I can’t get help..

So no faster broadband for me and my kids. I’ll need to learn that deals aren’t for me.

Postscript.

As I anticipated, Royal Mail didn’t attempt to deliver today and at 2pm, made it my problem. I had to collect item. I’ve been at work all day.

I’ve cancelled the upgrade and let BT know I won’t collect item as I don’t want a mile walk to and a mile walk from the collection office.

If the package hadn’t been a signed for item, it’d have got to me 😦

A meltdown and four hours of wasted communication later..

In summary, I should know better by now.

Further postscript. I receive texts from BT engineers saying my line upgraded and my existing router doesn’t work…

I get home and no WiFi or broadband. I’m crying as I write this.

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