I saw a ‘deal’ to upgrade my BT broadband and thought it a good idea. An upgrade to my existing service for not much more.
Then Royal Mail got involved..
A text with a link. We’ll deliver 0921 to 1321.
Fair enough my door entry will work at those times and package fits through my door.
Then a text as I’m going home last night
It wasn’t delivered. So I try texting back. Text back returned undelivered.
I try emailing BT on the email they confirmed my order on. This email doesn’t get read/can’t answer.
I try the websites chat function but it’s pretty clear person at other end, doesn’t understand me.
I try phoning and have to describe everything and give my address. At that point it’s too much and I know I’ll start swearing or shouting, so I try and tell the call handler and hang up.
The parcel was dispatched Thursday. It had a trip to Glasgow and back from Inverclyde before making my delivery office.
So I get a twitter direct message and they’re nice but I end up saying sorry I can’t cope and cancel my order.
It’s my fault and my condition. I’m sure these things happen to others, but I was lied to about delivery yesterday and I don’t want the thing now.
I was wound up over two hours to point of a meltdown by texts and emails that are no reply and a chat function.
When I finally spoke to a person I got nowhere as I was beyond functioning.
But I have an invisible disability. It’s not as ‘real’ as having something missing or cancer and I can’t get help..
So no faster broadband for me and my kids. I’ll need to learn that deals aren’t for me.
As I anticipated, Royal Mail didn’t attempt to deliver today and at 2pm, made it my problem. I had to collect item. I’ve been at work all day.
I’ve cancelled the upgrade and let BT know I won’t collect item as I don’t want a mile walk to and a mile walk from the collection office.
If the package hadn’t been a signed for item, it’d have got to me 😦
A meltdown and four hours of wasted communication later..
In summary, I should know better by now.
Further postscript. I receive texts from BT engineers saying my line upgraded and my existing router doesn’t work…
I get home and no WiFi or broadband. I’m crying as I write this.